Group Coaching Skills

June 3, 2011

This Emotional Life on PBS

this-emotional-life

I just watched, This Emotional Life - a powerful PBS special that aired last year.  Informative, emotional, empowering and inspiring, this special is a MUST SEE for all personal/professional development professionals. The three-part series explores improving our social relationships, learning to cope with depression and anxiety, and becoming more positive, resilient individuals.

I just loved it and was fortunate to find it here:  http://hulu.com/this-emotional-life.  That is all.

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April 28, 2011

When do you stop giving away free content?

free-emoticon

Coaches ask me this question all of the time! A better question might be,

"How do I move my potential clients to invest in my services beyond free?"

Let's step back for a minute and understand the mindset of giving away free content.  You attract your ideal clients because of the Know-Like-Trust Factor.  First, clients invest time getting to know you.  Then, they decide whether they like you.  If they like you, their trust in you, your programs and services grows. That's the Know-Like-Trust Factor.  I want to add another element to that equation — experience.

You want to give your ideal clients an opportunity to experience you, your personality, your expertise and your content. Free content is an excellent way to offer that experience of you to your ideal clients.

It's important to understand these very crucial factors about your ideal clients:

  1. Your ideal client is ALWAYS ready, willing and able to invest in your coaching programs.  ALWAYS!  If the potential client is struggling to pay basic living expenses, she is NOT your ideal client.
  2. You must be willing to challenge your client to go beyond free.  Fear surfaces when your client is considers making a financial investment. That fear is often a lack of commitment to the goal your client says she wants to accomplish. That's where coaching truly comes in and you're equipped to handle that, right?
  3. You also must be ready, willing and able to invest in programs yourself.  If you're not investing in programs for yourself, how can you expect to attract clients who are willing to make the investment in your services?  Congruence is necessary!

You can only do so much for free. During one of my teleseminars I said, "The free road ends at the intersection of total learner satisfaction and bona-fide service and support." When your client is fully and totally satisfied with the value they've received from your free services, they're ready to invest beyond free to receive deeper, more intense service and support.

Your goal is to turn your client toward total learner satisfaction and bona-fide service and support. Beyond free is your opportunity to provide premium services and programs based on the new level of investment your clients are willing to make.  This leads to total satisfaction of client based on growing the trust and experience working with you.

The more willing you are to ensure your clients are receiving value from you, the easier it is to determine when the free road ends.  Remember, your ideal clients are ALWAYS willing, ready and able to invest in your services.

I believe you don't ever stop giving away free stuff.  It's a wonderful opportunity to share the experience of working with you via teleseminars, special reports, audio downloads, podcasts, webinars and more. You can go beyond free when you're ready to shift to a whole new way of serving up free.

Please post a comment and share your thoughts about when you stop giving away free content.

Wendy Y. Bailey - Master Certified Group Coach

Wendy Y. Bailey - Master Certified Group Coach

Wendy Y. Bailey is a Master Certified Group Coach, Certified Experienced Coach and Certified Neuro-Linguistic Programming Practitioner. Affectionately called "WendyY" by her business associates, colleagues and friends, she's also the Creator and Founder of Group Coaching Mastery - Master Group Coaching with an NLP Twist. Sign-up for WendyY's free practice-building teleseminar for coaches.

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April 3, 2011

3 colossal group coaching mistakes and how to avoid them

mistakesI really should call this post, "Group coaching mistakes I've made and what I learned from them."

Let me tell you! What you don't know about group coaching can hurt you — especially if you don't know how to steer clear of the mistakes and pitfalls. You can avoid these mistakes in the future and here's how:

Colossal Mistake #1: Coach is stuck on delivering a presentation to the group.  Yawn!  People yawn, multi-task and barely remember a thing you've said. Remember the Chinese proverb that says, "I see, I remember. I hear, I forget. I do, I understand?"  That's why interaction is so very important.

You must be extraordinarily intentional in the interaction opportunities you design with your content.  I say this all the time and coaches don't get it!  Your content and the way you deliver it are two different things.  It's like telling a joke and messing up the punchline if you don't deliver your content well.  Stop presenting and start engaging!

Colossal Mistake #2: Coach ignores the natural flow of energy in the group. Each group of learners has a unique energy to it. Pay attention so you can feel the energy. Wait for the silence. Acknowledge the silence. Encourage learners to openly share. Acknowledge their sharing. Connect their sharing to the content. Help your learners apply their new knowledge.

Akin to mistake #1, the fix for this mistake requires you to take your interaction deeper.  A couple of years ago, I was considering a joint venture relationship with someone. I signed up for a 5-week program she was presenting to get a feel for her style and expertise.  Each week, she read in monotone-like fashion from her notes.  Her content was amazing but her delivery was awful.  She didn't pause to entertain questions or engage the group in any way.  She didn't know how her content was being received by the group let alone what each learner was learning.  She was so stuck in her own world, she was disconnected from the group.

Breathe, listen and follow the flow of the energy in your group.  You have plenty of time and lots of opportunities to be creative to ensure your content is delivered.

Colossal Mistake #3: Coach delivers content to your group based on what you want them to learn.  It is SO not about you!  It's totally about your group learners. The definition of REAL coaching offers a world of possibilities. The International Coach Federation (ICF) defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential. I love that definition!

Being in a group coaching environment offers so many more opportunities to engage in a thought-provoking and creative process. How kewl is that?!

What lessons have you learned from the group coaching mistakes experienced? I'm sure you've never committed any personally, right?!  Share your comments freely.

Wendy Y. Bailey - Master Certified Group Coach

Wendy Y. Bailey - Master Certified Group Coach

Wendy Y. Bailey is a Master Certified Group Coach, Certified Experienced Coach and Certified Neuro-Linguistic Programming Practitioner. Affectionately called "WendyY" by her business associates, colleagues and friends, she's also the Creator and Founder of Group Coaching Mastery - Master Group Coaching with an NLP Twist. Sign-up for WendyY's free practice-building teleseminar for coaches.

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