July 23, 2010

Increase Your Sales By Putting Your Customers First in All of Your Copy

I often see vanilla attempts at copywriting and they usually have one thing in common.

The marketing, promotional or advertising piece is all about the business, product or service and the consumer is the secondary focus.

Your marketing content should be all about what your product or service will do for your consumer.

Think about your customers likes and dislikes, figure out what makes them tick and incorporate that information to move them towards the sale. Connect with your customers on their terms with language they’ll relate to.

Undoubtedly you offer a product or service to your customers or potential customers. Have you seriously taken time to consider how you or your business benefits your clients?

If you haven’t done this lately, take a moment to consider your customers. They truly are the lifeblood of your business and you should be paying close attention to their wants and needs, first.

Of course, your background and expertise is important but it’s not the most important thing to consumers. People want to know “what’s in it for me (WIIFM)”. While they may be interested in your credentials, this isn’t solely how people make decisions on who to work with.

Example: A promotional brochure for a Realtor focuses only on his experience and awards. The Realtor fails to make an emotional connection with prospects because he doesn’t include how his service will deliver what his prospects are looking for.

Mr. and Mrs. Smith are looking for their first “home”. Joe Realtor is great at selling houses but doesn’t take time to truly connect with the Smith’s starting with his marketing materials. His brochure reflects his awards and sales track record. It doesn’t connect with the Smith’s because he doesn’t clearly demonstrate his ability to find them the “home” of their dreams. The Smith’s don’t really care that Joe Realtor can move property. They don’t want to buy just any house. They want a home, preferably with room to grow and raise a family. They want a Realtor who listens, will pay special attention to their needs and tells them so, upfront. Joe Realtor overlooks this vital key to connecting. It’s the reason the Smith’s don’t call Joe Realtor.

Would you rather work with someone who touts their expertise or someone who first shows you how their expertise will work for you and then has experience to back it up?

Take Action Challenge: Review one piece of your marketing or promotional materials today. Consider your business card, brochure, website, broadcast copy, billboards and even storefront signage if this applies. What message are you sending to your potential clients? Brainstorm ways you can connect to begin building relationships and move your prospects towards a sale. Now update your copy to reflect what you have to really offer your prospects (remember the WIIFM factor).

Copywriting Expert

Copywriting Expert

Lisa Manyon is the President of Write On ~ Creative Writing Services, LLC. and a Professional Copywriter and Marketing Strategist specializing in POWERFULLY communicating your marketing message to increase results. She’s a published author and is a featured in the International Association of Web Entrepreneurs Official AWE Guide to Emerging Trends Every Online Entrepreneur Must Know and has written promotional, advertising and marketing copy for internet gurus and a wide variety of brick and mortar businesses. She's completed Glazer Kennedy’s Creating Copy that Sells certification and is a Copy Coach for Lorrie Morgan Ferrero’s She Factor Copywriting Bootcamp. Manyon offers a free Copywriting Action Plan with 7 Power-packed Insider Tricks of the Copywriting Trade to Dramatically Increase Sales of your Products & Services on her website

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rosie @ 11:23 am

Thanks for this powerful reminder. We just must listen to our clients and keep our eyes open for opportunities to show where we can meet their needs.
thanks again
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Roxanne R @ 9:38 pm

Excellent article, Lisa! It is so easy to get wrapped up in your company, product, or service and lose sight of what is most important - your customers.
Roxanne R´s last blog ..Girls Night Out- Dinner &amp a Movie – Sex and the City 2 My ComLuv Profile

August 20, 2010

Lisa Manyon @ 8:47 pm

Rosie and Roxanne,

Yes, our customers are the most important assest we have. Without them, we don't have a business.

Write on!~


Lisa Manyon @ 8:48 pm

HA! That should be "assets". But I think you get my point. customers need to feel valued and know they are making a sound decision when they invest in products or services.

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